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[중요] Frequent errors while you checkout.

안녕하세요. How have you been? Hope you have great moment. :)We've noticed that some of our customers experience errors at checkout. Most of the errors are generated by paypal to prevent fraud. Error 1. State/province- some countries need state/province but some doesn't. However we strongly recommend you to fill out state/province if you experienced any error at checkout process. You could [...]

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About Order Status.

안녕하세요.Some of our customers raised question on order status.Thus, we would like to explain on several order status.1. Pending- Your order has not been made. You need to proceed your order again.Orders with "pending" is usually found at "Abandoned orders".2. Awaiting Payment- When you choose Bank deposit/ Western Union, you would see this status until [...]

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Notice on Live Chat service hours.

Hi-As you know, we support Live Chat during business hours.However, there is some change so we would like to inform you Live Chat service hours.Mon : 15:00 ~ 19:00 (GMT +9)Tue : 11:00 ~ 13:00 (GMT +9)Wed: 15:00 ~ 19:00 (GMT +9)Thu: 11:00 ~ 13:00 (GMT +9)Fri: 15:00 ~ 19:00 (GMT +9)* No Live chat support on the weekend.Please understand [...]

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[Important] When your tracking number isn't working.

안녕하세요- 서울은 어제부터 비가 주륵주륵 내리고 있어요. / We have rainy day since yesterday. Today, we announce about the tracking number. As soon as we ship the order, we receive the tracking number. These numbers are trackable as soon as we dispatch. If you cannot track your shipment, it means that we gave you the wrong tracking number. ( Our [...]

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Notice on possible delays of dispatch.

Dear. Customers,   안녕하세요- Dd you have a good day? (We hope you had. ^^) Soon, One of the biggest national holiday of Korea is coming (추석: Chu Seok).  It's like thanksgiving day.  From next week, there would be a rush of sending gifts through delivery system(택배) which we use for fulfilling our products.  Due to the high demand on domestic delivery, [...]

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About "State" error while you are checkout.

Good morning.  We have received several emails regarding "state error" while customers checkout.  It usually happens when your region does not have a specific state/province.  To have a smooth transaction, we recommend you to fill out state/province with your city.  This process is done by paypal to prevent fraud usage of credit card or paypal account.  Sorry for the inconvenience [...]

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Live Chat is now available.

안녕하세요~~ Today, we have added live chat on our store front. If you have any questions, please feel free to ask us. Operation time is 11:00 to 18:00, however, it can be changed without notice. It also provides google translation so that you can ask us with your own language. :)   Customers can leave their questions while we are not [...]

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Get free Highcut Tabloid with any purchase.

Good day, everyone- We have prepared small gift for you. :) Get free Highcut Tabloid with any purchase on our store. Please remind that shipping weitght would be increased by 0.3 kg.   Have a good day- :) 와 주셔서 감사합니다-

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Book recommendation for Beginners who barely knows Korean language(Hangeul)

** We have written this post on our wordpress blog. Hope this could help you. :)   안녕하세요- Today, we are going to introduce and recommend some books for basic learners who barely knows Korean language. Please find your current status first. 1. I’m like a baby. I can speak Annyeonghaseyo(안녕하세요) but I cannot read or write the word. - We recommend [...]

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Shipping fee has been increased.

Hello, customers. We are sorry to inform you that shipping fee would be increased from August 1st, 2013. Post office raised shipping fee about 7%.   Also, we have added countries where can only be shipped via UPS (EMS Premium). For those countries, shipping fee is very high. However, other methods (FEDEX, DHL) are much more expensive ones.   Plus, we are going to update [...]

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